Monday, December 4, 2023

WhatsApp Faces Criticism in EU Consumer Complaints on Privacy Update

According to the report, WhatsApp is under target in European consumer complaints over its privacy policy to make controversial changes. Facebook charged of multiple violations of European Union consumer protection laws when it tried to force WhatsApp users to make controversial changes to the messaging platform’s terms of use – such as alarming consumers that the app would stop working, accepting updated Rules until May 15.

The umbrella organization the consumer protection association Beuc announced today that it and eight of its member organizations have lodged a complaint with the European Commission and the European consumer authority network.

WhatsApp Facebook Inc. faced a number of complaints on Monday from the European Consumer Organization and others about its privacy policy update that sparked global discontent and led some users to turn to Telegram and competing signaling apps.

WhatsApp introduced a privacy update in January that allows some data to share with Facebook and other corporate groups.

According to him, the changes will allow consumers to communicate with businesses and will not affect face-to-face conversations.

The European Consumers Organization (BEUC) and eight of its members have criticized the changes and filed complaints with the European Commission and the European Consumer Services Network because WhatsApp was wrongly pressuring consumers to adopt its new guidelines.

Joint statement of European Directive

“The content of this notice, its nature, timing and repetition puts undue pressure on consumers and violates their freedom of choice. In doing so, they violate the EU’s Unfair Commercial Practices Directive,” the group said in a joint statement.

“WhatsApp fails to explain the nature of the change in clear and understandable language… This ambiguity is a violation of EU consumer law which requires companies to use clear and transparent terms of contracts and commercial communications,” they said.

The groups called on European consumer networks and European Union data protection authorities to work together to address these privacy and consumer rights concerns.

“The update does not expand our ability to share data with Facebook and does not affect the confidentiality of your messages with friends or family, no matter where they are in the world. We’d love to have the opportunity to explain the BEUC update to make it clear what it means for people. “

Consumer groups have asked European consumer networks and European Union data protection authorities to work together to address these privacy and consumer rights concerns.

Meanwhile, European regulators increasingly asked to work together to better address the challenges posed by the platform’s power as a number of regional competition. The data protection regulators actively taking steps to recruit joint work – to ensure that expertise in various legal areas does not stagnate and with thus risking its implementation fragmented with contradictory and contradictory results for internet users.

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