Saturday, January 28, 2023

Poor service quality costs Telcos Rs 6.4 million

Pakistan Telecommunication Authority (PTA) fined Cellular Mobile Operators (CMOs) costs Rs 6.4 million for giving customers poor quality of service.

Only 16% of the Rs 39.9 million in fines that CMOs became to pay to PTA are already paying, according to official documents from PTA. In the documents, the telecoms commission also said that it sent 26 show-cause letters to CMOs. Because their quality of service (QoS) was not good enough.

CMOs have filed appeals against the remaining Rs 33.5 Million. The courts that are handling these cases haven’t made their decisions yet.

PTA does QoS every three months all over Pakistan to check on mobile services, such as the strength and quality of the signal. The government tells the telecom companies the results of the poll so that they can make changes. In addition to the QoS survey, PTA has a way for customers to complain about getting mobile services.

Recently, PTA did a Quality of Service survey in 15 towns and 8 roads in Pakistan. Including AJK and Gilgit Baltistan. During the survey, the authority used the most up-to-date automated QoS Monitoring & Benchmarking Tool to check licensed Key Performance Indicators (KPIs) for voice, network coverage, SMS, and mobile broadband/data.

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In mobile Network Coverage and Voice Services. CMOs became currently ranked from 1 to 15 relying on how well they met the KPI subject to full in their licenses and QoS Regulations.

The survey’s results showed that CMOs had a high level of compliance when it came to internet services. But in Punjab, Sindh, KPK, Balochistan, and AJK, SMS, and voice KPIs were found to be below the licensing threshold.

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