Saturday, January 28, 2023

Customers filed complaints and class action lawsuit against Samsung

Samsung Electronics‘ flagship Galaxy S22 smartphone has taken a beating due to accusations of sluggish performance. Carriers in South Korea have cut the price of the device in just a few weeks after it has released. Customers are filing complaints againt Samsung and damaging the company’s reputation as an iPhone competitor.

Consumers have expressed dissatisfaction by filing complaints and even filed a class-action lawsuit against Samsung. The handset manufacturer for advertising claimed to be the world’s most powerful smartphon. It is providing little information about performance management software. They claim causes the premium device to significantly slow down when running processor-intensive applications.

As a result of the numerous complaints, the Korea Fair Trade Commission initiated an investigation into the world’s largest phone seller last month.

When it comes to high-end devices, the dispute is a blow to Samsung’s reputation. Perhaps, its financial at a time when the company is trying to make up for two years of premium sales that fell short of analyst expectations and reverse a slide in market share.

“Samsung’s credibility would unavoidably suffer as a result of this issue,” said Lee Seung-woo, an analyst with Eugene Investment & Securities in Seoul.

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