Sunday, May 29, 2022

PM launching Pakistan’s first emergency helpline 911

On the first of Ramazan, Prime Minister Imran Khan will dedicate Pakistan first national emergency helpline number – 911 – to the people of the country.

PM Imran Khan presided over a meeting on Wednesday to discuss measures linked to the Pakistan Emergency Helpline (PEHEL)-911, according to the latest reports.

Following the meeting, Prime Minister Imran Khan was informed that all 36 individual emergency numbers for the provision of emergency services such as fire brigade, law enforcement, health assistance, disaster recovery, and motorway police would be integrated into the Pakistan Emergency Helpline (PEHEL)-911.

The prime minister was informed that all a caller will have to do is ring 911, and the call will be forwarded to the appropriate emergency response agency.

During the meeting, the Prime Minister urged the relevant authorities to take all necessary steps to ensure the smooth running of the helpline, including a trial run and a soft launch before the helpline’s official opening in the holy month of Ramazan.

SAPM Dr. Shehbaz Gill, Executive Director National Information Technology Board (NITB) Syed Hussnain Abbas Kazmi, Chairman National Telecommunication Corporation (NTC) Engr. Miraj Gul and other top authorities were present at the meeting.


The Prime Minister’s Secretariat adapted this notion from the United States’ emergency helpline 911 in order to give the planned scheme, dubbed “PEHL,” a national identity.

Following the rape incident on the Gujarpura motorway in September of last year, the effort to establish the nationwide helpline was launched.

In September of last year, a lady was gang-raped in front of her children, forcing Prime Minister Imran Khan to establish Pakistan’s first toll-free helpline number, which is still operational.

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In accordance with the Digital Pakistan Initiative, this initiative is a collaboration between the Ministry of Information Technology & Telecommunications and the Ministry of Internal Affairs.

The National Telecommunications Corporation (NTC) and the National Information Technology Board (NITB) of the Ministry of Information Technology (IT Ministry) will provide the required technical help and backend infrastructure to ensure that the project runs smoothly.

Various emergency response services at both the federal and provincial levels must be coordinated, and this is the responsibility of the Interior Ministry.

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