Agents in a call center need to be able to speak English and Urdu well. Because there isn’t a good way to teach spoken English in Pakistan. Many people struggle to speak English correctly and also with a neutral accent. But this new AI technology will help a lot of people.
A new company has started using artificial intelligence to make call center agents from other countries sound like they are from the United States. It must help employees who don’t speak English well.
This AI tool is first made by Sanas in the year 2020. For lack of a better word, this show makes speech more “Western.” The Guardian said that the AI engine in Sanas can change a person’s accent.
Many people worry about the bad things that may occur because of this technology. It might help people talk to each other, but it has some psychological and moral problems.
Popular Science said that such action would take away from the uniqueness of people who don’t speak English as their first language and wouldn’t help solve any of society’s problems. Chris Gilliard, an expert on privacy and surveillance. Said that such a tool would make it impossible for different languages to exist. His words “erase people as humans.”
But many people around the world have trouble understanding English with an accent, so this will help call center communication.
One of the company’s founders has worked in an Indian call center, which can explain why the company says it can “deepen empathy”. Sharath Keshava Narayana, one of the co-founders of the company, says that around a thousand Indian call centers use this artificial intelligence program.