Monday, April 15, 2024

European Consumer Organisation Urges Investigation into AI Chatbot Risks

  • BEUC, the European Consumer Organisation, has raised concerns about the potential harm that AI chatbots like ChatGPT could pose to individuals.
  • The organisation is urging EU consumer protection agencies to investigate the technology and its impact on consumers, particularly younger consumers and children.
  • BEUC has warned that content produced by AI chatbots can mislead consumers and result in deceptive advertising.

BEUC has raised concerns about the growing popularity of AI chatbots like ChatGPT, which can mimic humans and create text and images based on prompts.

As per the report, the BEUC has urged EU consumer protection agencies to investigate the technology and the potential harm to individuals. This move came after other tech giants like Alphabet’s Google, Amazon’s cloud division AWS, and Meta Platforms announced similar tools to ChatGPT.

The European Consumer Organisation (BEUC) has raised concerns about the potential harm that artificial intelligence chatbots like ChatGPT could pose to individuals. The organisation is calling on EU consumer protection agencies to investigate the technology.

As the popularity of Microsoft-backed OpenAI’s ChatGPT continues to grow, other tech giants like Alphabet’s Google, Amazon’s cloud division AWS, and Meta Platforms have also announced plans to develop similar tools. However, BEUC has warned that content produced by these chatbots can mislead consumers and result in deceptive advertising.

BEUC, which represents 46 consumer organisations from 32 countries, has written separate letters to the Consumer Safety Network (CSN) and the Consumer Protection Authorities (CPC) network outlining its concerns. The organisation is urging the networks to investigate the potential risks posed by AI chatbots to consumers, particularly younger consumers and children who may be more vulnerable to such risks.

BEUC’s Deputy Director General Ursula Pachl has called on the networks to identify the presence of AI chatbots in consumer markets and take remedial action to avoid consumer harm.

What is BEUC, and why are they concerned about AI chatbots?

BEUC is the umbrella group for 46 consumer organisations from 32 countries. They are concerned about the potential harm that AI chatbots like ChatGPT could pose to individuals, particularly younger consumers and children who may be more vulnerable to such risks.

What are the risks associated with AI chatbots?

According to BEUC, content produced by AI chatbots can mislead consumers and result in deceptive advertising. The organisation is urging EU consumer protection agencies to investigate the potential risks posed by AI chatbots to consumers.

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